Description
The program would provide you with a comprehensive framework for understanding both the traditional principles of management inside companies today as well as the alternative principles that are becoming increasingly important. It provides both theoretical and practical perspectives on the nature of management in today’s organisations.
The program is highly valuable because of the following:
- Helps to understand what future organisations will look like;
- Develops knowledge on the four choices of management and their principles; and
- Gives the theoretical/practical tools to assess a management model (traditional vs alternative/innovative)
You’ll learn how to:
- Manage proactively and control change while maintaining consistent performance
- Demonstrate the right mindset
- Engage with senior management and handle stakeholder conversations
- Craft more effective managerial processes, conflict handling and counter-productive behaviours
- Build commitment among your team members and stakeholders
- Get work done more efficiently.
- Acquire and practice skills in coaching, negotiation, decision-making and decision communication
- Get an honest assessment of your style and concrete steps for improvement
- Improve ability in critical management areas, including performance appraisals, time management, interviewing and selection techniques
COURSE CONTENT
Module 1 – Introduction to the Program
How we will work together virtually
Insight into the mindset and management behaviours required today
Demonstrating a positive inner attitude every day
Management by example
Module 2 -Behaviour
How perceptions influence our behaviour
Define concrete objectives and demonstrate commitment to results
Delegation and motivating others
Develop your personal reputation by understanding what your stakeholders want and when
Module 3 -The Art and Science of Management
Introduction to the skills and strategic thinking that are essential for success as a cross-functional executive – motivating, leading, influencing, etc.
Working with stakeholders of different perspectives/diversity
Key managerial disciplines of finance, strategy, decision-making, and cross-cultural management
Develop the ability to bring together the right people in the right environment with the right guidelines to do the right task
Module 4 – Managing People (Performance and Behaviour)
The principles of human management
Use your influence by open questions and active listening
Communicating decisions, reprimanding, and saying “no”
Handling appraisals and giving feedback in appraisals etc.
Module 5 – Skills Building and Personal Development
The key concepts, vocabulary and analytical tools essential for successful managers
Applying the core competencies of strategy implementation, business acumen. teamworking and customer service
Cutting-edge insights into the digital revolution that is drastically changing the global competitive landscape
Through discussion of cases/personal examples we explore leadership and decision communication processes
Module 6: Etiquette & Ways of Working
Understand your company’s Code of Conduct & Ethics and ways of working
What are (and are not) my responsibilities and duties?
The different roles of leader and manager
Align vision with strategies and objectives using the balanced scorecard
Module 7: Customer Service
Creating a customer service culture
Problem-solving and building stakeholder trust.
Using time effectively
Action Planning
